Payment & Refunds

1. Payment

• Full report price: UAH 299 (the free short report is provided at no charge).

• Payment is made through the WayForPay payment service.

• We do not store your bank card details — they are processed by WayForPay.

• The service is provided instantly: the report is generated and displayed online immediately after successful payment.

2. Consent to immediate provision and waiver of the 14-day right

Because the full report is digital content provided immediately, when arranging payment the User:

• consents to the immediate commencement of the service, and

• confirms that, once the service has actually been provided (the report generated), they lose the 14-day right of withdrawal from the contract that usually applies to distance contracts.

This consent is expressed by clicking the payment button, next to which a corresponding notice is displayed. Without such consent, the instant-report service is not provided.

The reason is simple and honest: once the report is generated, the service has already been provided in fact — a search that has already been performed cannot be “returned”.

3. When funds ARE refunded

We refund funds in the following cases:

1. Technical failure: payment went through successfully, but the report was not generated / not provided due to a technical error on our side.

2. Double or erroneous charge: you were charged twice for one report, or an obviously erroneous charge occurred.

3. Service unavailability: at the time of payment the Service was objectively inoperable and the service was not provided.

In these cases the full amount paid is refunded.

4. When funds are NOT refunded

A refund is not made if the service was actually provided (the report generated and shown), in particular in the case of:

1. Dissatisfaction with the volume/content of the data, including when “no data was found” or little data was found. As stated in the Offer, what is paid for is the search across the sources, not a guaranteed volume of result. A “little data / no data” result is a legitimate outcome of the service provided, not a defect.

2. Disagreement with source data. We aggregate information from external registries and marketplaces and are not responsible for its completeness or accuracy. Errors in the sources themselves are not grounds for a refund; to correct such data, contact the relevant source/authority.

3. A change of mind (“changed my mind”) after the report has already been generated.

4. The User’s decisions made on the basis of the report (buying/declining to buy a car, etc.) — we are not responsible for them.

5. How to contact support or request a refund

We want to resolve matters fairly. The procedure:

1. Write to us at [email protected] or on Telegram @vinmaestro_bot and provide: the VIN/plate of the query and the approximate time of payment; the transaction ID / last digits of the amount (for reconciliation); a description of the problem (e.g. “payment went through, the report did not open”).

2. We will review the request within 3 business days and inform you of the decision.

3. If the refund is approved, funds are returned to the same payment method used for payment, within 14 business days (the actual period depends on the bank/WayForPay payment system).

We may request additional confirmations to combat abuse.

6. Contacts for requests

• Support email: [email protected]

• Telegram: @vinmaestro_bot

We accept requests around the clock and usually respond within 1–2 business days.

7. Relation to other documents

• Public Offer (Terms of Service) — the essence of the service and the “what we can / cannot do” disclaimers.

• Privacy Policy — processing of personal and payment data.

8. Changes

We may update this Policy; the current version is published on the site. Services already paid for are governed by the version in effect at the time of payment.